How to Contact Us
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24-hour reception
Frequently Asked Question
01 Will I receive a booking confirmation?
The booking confirmation is sent immediately by email at the end of the online reservation process. If you do not receive it within a few minutes, we recommend checking your spam folder or contacting us directly.
02 Can I cancel or change my reservation?
Yes, it is possible to cancel or modify your reservation according to the rate conditions selected at the time of booking. Some rates may be non-refundable or may include penalties in case of late cancellation or no-show.
03 What payment methods do you accept?
We accept the main payment methods: credit/debit cards (Visa, Mastercard, American Express) and cash payments within the limits permitted by current regulations.
04 What are the check-in and check-out times?
Check-in is available from 2:00 PM, while check-out must be completed by 11:00 AM. Free luggage storage at reception.
05 Is my payment information secure?
Yes, payments made through our website are secure. We use protected payment systems and encrypted connections to ensure maximum data security.
06 Do you have parking available?
Parking is subject to availability, and we recommend reserving it in advance by contacting the reception directly. Rate per night 25€.